Mercantile Property Management
The Managing Agent for Sea Pines is Mercantile Property Management Inc, located in Buzzards Bay.
On-site maintenance staff are Jeff Harrington and Ken Norman and their maintenance shop is in the Landing Lane garage closest to the clubhouse.
How to submit maintenance and landscaping requests
- Email or call (508-759-5555) Carolyn in Customer Service at Mercantile Property Management.
- Include your full name and Sea Pines address.
Once Customer Service receives your request:
- You will receive acknowledgement of receipt of your request within five business days.
- If you have not heard by then, feel free to send a follow up email.
- Your request is logged into the open work orders for our on-site maintenance staff, Jeff and Ken, to address.
- Please note: Work orders are prioritized and are not necessarily addressed in the order in which they are received.
- If a month goes by from your original request and your work order is still open, feel free to reach out to Customer Service to check on the status.
Submitting requests this way rather than asking Jeff or Ken keeps everything in one place and saves time. It is strongly recommended and greatly appreciated!
Contact Information
For emergency assistance, please contact 508-759-5555 followed by 3 for Mercantile's answering service.
Maintenance shop phone: 508-896-7940.
- Customer Service [Email ]
- Accounting [Email ]
- Property Manager [Email ]